Prepare a thoughtful response to a WhatsApp complaint
Get the issue and a reviewable response draft in email, with the customer context close at hand.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Email
Send an email using agentmail api
Why this helps
Writing a careful response takes longer when you have to reconstruct the complaint from a busy chat.
- Summarize the customer's stated concern before drafting.
- Keep the proposed response available for human review.
- Avoid promising a resolution that the supplied conversation does not support.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Agent mail once in the Notis portal.
- 2Create an automation in the portal or tell Notis what outcome you want.
- 3In one instruction, ask Notis to email a complaint summary and a response draft for review using only the supplied chat context.
- 4Choose the Notis webhook trigger and where run reports should go.
- 5Test with one real example by sending a complaint conversation to the webhook.
Questions about this workflow
Will this automatically send the complaint reply?
The workflow emails a draft for review. It does not send a WhatsApp reply.
Can the draft promise compensation or a refund?
Only include a remedy if it is provided in the instruction or supported by the supplied conversation.
What if the issue is unclear?
Ask Notis to note what needs clarification and keep the draft neutral.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Agent mail. A trigger fires from one place; an action lands in another.
2chat triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
Send Email
Send an email using agentmail api
Connect any two apps with Notis in the middle.
2chat and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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