Move urgent WhatsApp requests into an email handoff
When a chat needs someone to take over, send the context and requested follow-up to email in one clear note.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Email
Send an email using agentmail api
Why this helps
A request that needs another person can stall while you copy details from a chat and decide how to hand it off.
- Pass along the request without rewriting the whole conversation.
- Make the needed follow-up clear in the email.
- Keep the handoff connected to the original chat details.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Agent mail once in the Notis portal.
- 2Create an automation in the portal or tell Notis what outcome you want.
- 3In one instruction, ask Notis to email a handoff when the webhook request contains a request needing another person's attention.
- 4Choose the Notis webhook trigger and where run reports should go.
- 5Test with one real example by sending a chat that needs a handoff to the webhook.
Questions about this workflow
How does Notis know a chat needs escalation?
Tell Notis the criteria in the automation instruction, and include the relevant conversation text in the webhook request.
Can it include the original chat context?
Yes. Ask for a short summary and the relevant details from the conversation supplied to the webhook.
Does this send a WhatsApp reply too?
No. The available action in this workflow sends an email through Agent mail.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Agent mail. A trigger fires from one place; an action lands in another.
2chat triggers
Agent mail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Message
Get a specific message from an agentmail inbox
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Messages
List messages from an agentmail inbox
Send Email
Send an email using agentmail api
Connect any two apps with Notis in the middle.
2chat and Agent mail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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