Find support questions that may need compliance review
Bring new audit findings and unanswered customer questions into one focused review.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
List Questions
Tool to list all questions asked of a specific bot. use after confirming the bot's identifier. example: "list questions for bot abc123 with status 'unanswered'."
Why this helps
Compliance findings and unanswered customer questions often sit in separate tools, making it easy to miss a support gap that needs attention.
- Surface unanswered support questions for a focused audit follow-up.
- Reduce the effort of switching between compliance and support tools.
- Keep the finding context with the review summary.
Setup
Build it in a few focused steps.
- 1Connect 21risk and Docsbot ai once in the Notis portal.
- 2Create an automation from any channel or in Automations, New Automation.
- 3Describe that an incoming 21risk finding should prompt a review of unanswered questions for the relevant Docsbot bot.
- 4Pick the webhook trigger and choose where run reports should go.
- 5Test with one real finding and confirm the report includes useful questions.
Questions about this workflow
Does this start from a built-in 21risk event?
No. 21risk has no listed trigger events for this workflow. A Notis webhook starts it, and the incoming request should include enough finding context to guide the review.
Does it write answers into Docsbot?
No. It lists questions for the specified bot so Notis can summarize the questions for review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 21risk to Docsbot ai. A trigger fires from one place; an action lands in another.
21risk triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Tool to create a new bot within a team. use when you have a valid team id and want to provision a new bot.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Bot
Tool to delete a specific bot by its id. use after confirming the bot id is correct to permanently remove a bot from the system.
Generate Conversation Ticket
Tool to generate a structured support ticket from a chat agent conversation. use when you need to convert an existing conversation into a ready-to-submit helpdesk ticket.
Get Bot Details
Tool to fetch details of a specific bot by id within a team. use after confirming valid team and bot ids.
Get Team Details
Tool to fetch details of a specific team by its id. use when you need full team info including members and settings after confirming the team id.
List Team Bots
Tool to list all bots for a given team. use after confirming the team id to retrieve all associated bots for that team.
List Questions
Tool to list all questions asked of a specific bot. use after confirming the bot's identifier. example: "list questions for bot abc123 with status 'unanswered'."
List Bot Sources
Tool to list all sources for a specific bot. use when you need to retrieve paginated source lists after confirming the bot's identifier.
Connect any two apps with Notis in the middle.
21risk and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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