Keep Escalated Action Owners Within Reach
Capture a follow-up contact when an action needs extra attention, so the next conversation can happen without searching for details.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Add Contact
Tool to add a contact to your contact list. use when you need to store a new contact's phone (and optional name, email, or group) before sending messages.
Why this helps
Escalated actions often need quick coordination, but the right contact may be missing from the messaging list.
- Save a follow-up contact at escalation time.
- Make action coordination easier to start.
- Reduce context switching during a time-sensitive handoff.
Setup
Build it in a few focused steps.
- 1Connect 21risk and Dialmycalls once in the Notis portal.
- 2Create an automation named for escalated action contact capture.
- 3Tell Notis to add the supplied escalation owner's contact details to Dialmycalls when the request includes them.
- 4Choose a Notis webhook as the trigger and select where run reports should go.
- 5Test with one real escalated action handoff.
Questions about this workflow
Does a 21risk escalation trigger exist here?
No 21risk trigger events are listed. Configure your process to send a Notis webhook when an action is escalated.
Can it alert the contact immediately?
No. This action adds a contact. It does not send a text or voice broadcast.
What if the escalation owner is already in Dialmycalls?
This action is for adding a contact. Check for existing contacts in your process before using it to avoid duplicates.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 21risk to Dialmycalls. A trigger fires from one place; an action lands in another.
21risk triggers
Dialmycalls actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Access Account
Tool to add a new access (sub) account. use when you need to delegate dialing capabilities to another user after setting up your master account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Contact
Tool to add a contact to your contact list. use when you need to store a new contact's phone (and optional name, email, or group) before sending messages.
Add Group
Tool to add a new contact group. use after deciding the group name to organize recipients into groups.
Delete Access Account
Tool to delete an access (sub) account by id. use when removing a sub account after deprovisioning.
Delete Caller ID
Tool to delete a caller id. use when you need to permanently remove an existing caller id no longer in use.
Delete Contact
Tool to delete a contact by id. use when you need to permanently remove a contact from your list.
Delete Group
Tool to delete a contact group by id. use when you need to remove an existing contact group after confirming its id.
Delete Recording
Tool to delete a recording by id. use when you need to permanently remove a custom recording after confirming its recording id.
Connect any two apps with Notis in the middle.
21risk and Dialmycalls, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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