Carry an email survey opt-out through to Delighted
When a compliance request records an opt-out, update Delighted so the person will not receive future email surveys.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Unsubscribe Person
Tool to add a person to your unsubscribe list, preventing them from receiving any future surveys via email. Use when you need to permanently unsubscribe someone from all email surveys. This is functionally equivalent to the person clicking Unsubscribe within a survey.
Why this helps
An opt-out recorded during compliance work can be missed if it must be copied into another system by hand.
- Apply an identified opt-out to Delighted email surveys.
- Reduce manual handoffs between compliance and feedback tools.
- Keep the request tied to its originating context.
Setup
Build it in a few focused steps.
- 1Connect 21risk and Delighted once in the Notis portal.
- 2Create an automation in Automations, New Automation, or tell Notis what outcome you want from any channel.
- 3In one instruction, tell Notis to use the person identified in the 21risk opt-out request to unsubscribe them from Delighted email surveys.
- 4Pick the Notis webhook trigger and choose where run reports should go.
- 5Test with one real opt-out request and verify the intended person.
Questions about this workflow
Does this unsubscribe the person from SMS surveys too?
The listed action unsubscribes a person from future email surveys. It does not describe changing SMS Autopilot membership.
What if the request does not identify the person clearly?
The instruction should only unsubscribe the intended person. Include enough identifying contact information in the request to resolve them.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 21risk to Delighted. A trigger fires from one place; an action lands in another.
21risk triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Tool to add a person to Autopilot or update their properties for email-based surveys. Use when you need to enroll a person in scheduled email surveys or update their custom properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Tool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS.
Create or Update Person
Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Delete Person
Tool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Autopilot membership, survey history, and unsubscribe/bounce status.
Get Autopilot Email Configuration
Tool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps.
Get Autopilot SMS Configuration
Tool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine configuration timestamps for SMS surveys.
List Autopilot SMS Memberships
Tool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details.
Connect any two apps with Notis in the middle.
21risk and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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