Suppress a Customer.io profile after a verified removal request
Route a verified removal request from a compliance workflow to the profile suppression action, with a clear record of each run.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Suppress Customer Profile
Tool to suppress a person. use when you need to permanently delete a customer's profile and prevent them from being re-added.
Why this helps
Handling a removal request across compliance tracking and messaging tools adds steps where a profile can remain active longer than intended.
- Reduce manual handoffs between compliance tracking and customer profile management.
- Use a verified request as the explicit basis for suppression.
- Send run reports to a chosen channel for follow-up.
Setup
Build it in a few focused steps.
- 1Connect 21risk and Customer.io once in the Notis portal.
- 2Create an automation in Automations, New Automation, and give it a clear name.
- 3In one plain-language instruction, tell Notis to suppress the Customer.io profile identified in the webhook only when the request is verified and the payload identifies the person.
- 4Pick the Notis webhook trigger and choose where run reports should go.
- 5Test with one real, verified removal request example.
Questions about this workflow
What does suppression do here?
Customer.io describes this action as permanently deleting a customer's profile and preventing it from being re-added. Use it only for a verified request.
What information should the webhook include?
It should include a verified request indicator and enough information to identify the intended Customer.io person. Confirm the real payload and matching behavior in your test.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 21risk to Customerio. A trigger fires from one place; an action lands in another.
21risk triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Suppress Customer Profile
Tool to suppress a person. use when you need to permanently delete a customer's profile and prevent them from being re-added.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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When this happens · Trigger
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