Keep agent schedules aligned with risk coverage
Translate a confirmed coverage change into an updated Callingly availability schedule.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Update Agent Schedule
Tool to update an agent's availability schedule. use when you need to set or override an agent's daily availability times.
Why this helps
Coverage decisions stay in documents while calling schedules remain outdated.
- Keeps schedules current
- Reduces missed coverage
- Cuts manual calendar edits
Setup
Build it in a few focused steps.
- 1Connect 21risk and Callingly in the Notis portal.
- 2Create an automation for approved coverage changes.
- 3Tell Notis to update the Callingly agent schedule using the agent id and new availability supplied by 21risk.
- 4Pick the notis_webhook trigger and choose a report channel.
- 5Test with one approved schedule change.
Questions about this workflow
What if the new schedule is incomplete?
Ask Notis to report missing days or times instead of updating until the information is complete.
Can this update several agents?
Yes, if the webhook supplies each agent and its schedule.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 21risk to Callingly. A trigger fires from one place; an action lands in another.
21risk triggers
Callingly actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Activate/Deactivate Client Account
Tool to activate or deactivate a client account. use when you need to toggle client access after onboarding or offboarding. example: "activate client 123" or "deactivate client 456".
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Agent
Tool to create a new agent. use when you need to register an agent in callingly after gathering their account id and contact details.
Create Outbound Call
Tool to create a new outbound call record. use after gathering call and lead details.
Create Client
Tool to create a new client. use when adding a new client to your callingly account.
Create Team
Tool to create a new team. use when setting up a team configuration before adding agents.
Create Webhook
Tool to create a new webhook for call or lead events. use when you need to receive real-time notifications on specific events. example: "create a webhook for call completed events to http://example.com/callback".
Delete Agent
Tool to delete an agent. use when permanently removing an agent after confirming the agent id.
Delete Client
Tool to delete a client. use when you need to remove an existing client from your account after confirming its id.
Connect any two apps with Notis in the middle.
21risk and Callingly, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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