Check availability before routing a risk call
Confirm the right person is available before a risk related conversation is assigned.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Agent Schedule
Tool to retrieve the availability schedule for a specific agent. use when you need to know which days and times the agent is available.
Why this helps
Calls get delayed when routing decisions ignore real agent schedules.
- Improves routing decisions
- Reduces scheduling back and forth
- Protects urgent response times
Setup
Build it in a few focused steps.
- 1Connect 21risk and Callingly in the Notis portal.
- 2Create an automation for availability checks.
- 3Tell Notis to retrieve the Callingly schedule for the agent id supplied by 21risk and report usable windows for the requested call.
- 4Pick the notis_webhook trigger and choose a report channel.
- 5Test with one real agent and time window.
Questions about this workflow
Can it compare multiple agents?
Yes, provide multiple agent ids or create one request per agent.
Does it book the call?
No. It returns schedule information for a later call action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 21risk to Callingly. A trigger fires from one place; an action lands in another.
21risk triggers
Callingly actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Activate/Deactivate Client Account
Tool to activate or deactivate a client account. use when you need to toggle client access after onboarding or offboarding. example: "activate client 123" or "deactivate client 456".
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Agent
Tool to create a new agent. use when you need to register an agent in callingly after gathering their account id and contact details.
Create Outbound Call
Tool to create a new outbound call record. use after gathering call and lead details.
Create Client
Tool to create a new client. use when adding a new client to your callingly account.
Create Team
Tool to create a new team. use when setting up a team configuration before adding agents.
Create Webhook
Tool to create a new webhook for call or lead events. use when you need to receive real-time notifications on specific events. example: "create a webhook for call completed events to http://example.com/callback".
Delete Agent
Tool to delete an agent. use when permanently removing an agent after confirming the agent id.
Delete Client
Tool to delete a client. use when you need to remove an existing client from your account after confirming its id.
Connect any two apps with Notis in the middle.
21risk and Callingly, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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