Update Botstar user details after a risk change
Give the active conversation the context it needs as risk information changes.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Why this helps
Support agents ask for details that the risk system already knows, slowing down resolution.
- Keep active profiles current
- Reduce repeated questions
- Improve context during support
Setup
Build it in a few focused steps.
- 1Connect 21risk and Botstar in Notis once.
- 2Create an automation for active conversation updates.
- 3Tell Notis to update the current Botstar live chat user's details with the context in each 21risk webhook.
- 4Choose the webhook trigger and report channel.
- 5Test it with one active conversation.
Questions about this workflow
Which conversation is updated?
The action updates user details on the current active Botstar live chat session.
What if there is no active chat?
The action requires a current live chat session, so provide a webhook only when one is active.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 21risk to Botstar. A trigger fires from one place; an action lands in another.
21risk triggers
Botstar actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
BotStar LiveChat onClose Callback
Tool to register a callback when the chat window is closed. use after the widget is initialized. example prompt: "register an onclose handler that logs 'goodbye!' to the console."
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get BotStar Application IDs
Tool to retrieve the botstar application id (`appid`). use when initializing or reinitializing the live chat widget.
Livechat boot
Tool to reinitialize the live chat widget with provided data. use after initial load to reset or update widget configuration.
Close BotStar Livechat Widget
Tool to hide the live chat window. use when the chat widget is configured in livechat or popup mode.
Livechat on open
Tool to register a callback when the chat window is opened. use after widget initialization.
Livechat open
Tool to show the live chat window. use after the widget has been bootstrapped with botstarapi('boot') to programmatically open the chat window (mode must be 'livechat' or 'popup').
Livechat update
Tool to update user details on the current live chat session. use when you need to modify user profile attributes during an active conversation.
Get BotStar Webview Parameter
Tool to retrieve a parameter value passed from the botstar chatbot to the webview. use inside onchatbotready after your page loads in modal mode with bs:input meta tags.
Connect any two apps with Notis in the middle.
21risk and Botstar, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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