Stop pending surveys when customer access ends
Keep outreach aligned with access changes by canceling surveys for contacts who should no longer be contacted.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Why this helps
Former contacts continue receiving scheduled surveys after their secure access is revoked.
- Prevent mistimed outreach
- Reduce unsubscribe risk
- Keep lifecycle data aligned
Setup
Build it in a few focused steps.
- 1Connect 1Password and Delighted in Notis once.
- 2Create an automation named Revoke pending surveys.
- 3Tell Notis to cancel all pending surveys for the email in each revocation webhook.
- 4Pick notis_webhook and select a report channel.
- 5Test with one revoked contact.
Questions about this workflow
Does this delete the person?
No, it only removes pending survey requests.
What identifier is needed?
The webhook should provide the contact email used by Delighted.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 1password to Delighted. A trigger fires from one place; an action lands in another.
1password triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Tool to add a person to Autopilot or update their properties for email-based surveys. Use when you need to enroll a person in scheduled email surveys or update their custom properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Tool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS.
Create or Update Person
Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Delete Person
Tool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Autopilot membership, survey history, and unsubscribe/bounce status.
Get Autopilot Email Configuration
Tool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps.
Get Autopilot SMS Configuration
Tool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine configuration timestamps for SMS surveys.
List Autopilot SMS Memberships
Tool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details.
Connect any two apps with Notis in the middle.
1password and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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