Review the chat behind a customer response
Bring the relevant conversation into your escalation review without hunting through chat history.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
List Conversation Messages
Tool to list messages in a conversation. Use when you need to retrieve the full chat history after starting a conversation session.
Why this helps
Response escalations become harder to resolve when the original AI conversation is scattered.
- Speed up response reviews
- Preserve conversation context
- Identify missing evidence quickly
Setup
Build it in a few focused steps.
- 1Connect 7shifts and Customgpt in Notis once.
- 2Create an automation named Customer Response Conversation Review.
- 3Tell Notis to use the escalation context, retrieve the messages for the supplied CustomGPT conversation, and summarize the response history and unresolved concerns.
- 4Choose the notis_webhook trigger and send escalation details to its URL.
- 5Choose a report channel, then test with one real escalation.
Questions about this workflow
Can it send a new response?
No. It retrieves the conversation for internal review.
What identifies the conversation?
Provide the relevant CustomGPT conversation identifier in the webhook context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 7shifts to Customgpt. A trigger fires from one place; an action lands in another.
7shifts triggers
Customgpt actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
7shifts and Customgpt, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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