Review the conversation behind a service incident
Pull the relevant chat history into the incident review while details are still available.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
List Conversation Messages
Tool to list messages in a conversation. Use when you need to retrieve the full chat history after starting a conversation session.
Why this helps
Incident reviews lose time when conversation history must be found manually.
- Speed up incident reconstruction
- Keep the review tied to source context
- Expose missing conversation evidence
Setup
Build it in a few focused steps.
- 1Connect 7shifts and Customgpt in Notis once.
- 2Create an automation named Service Incident Conversation Review.
- 3Tell Notis to use the incident payload, retrieve messages for the provided CustomGPT conversation, and summarize evidence and open questions.
- 4Choose the notis_webhook trigger and send incident details to its URL.
- 5Choose a report channel, then test with one real incident.
Questions about this workflow
What must be supplied for the lookup?
Include the relevant CustomGPT conversation identifier in the incident context.
Will it contact customers?
No. It retrieves messages and prepares an internal review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 7shifts to Customgpt. A trigger fires from one place; an action lands in another.
7shifts triggers
Customgpt actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
7shifts and Customgpt, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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