Create a technical recap for an incident handoff
Give the next owner the agent history they need before they pick up the incident.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Agent Conversation
Tool to retrieve the conversation history for a specific cloud agent. Use when you need to view the messages exchanged between the user and the agent. Returns error with status 404 if the agent is not found or access is denied.
Why this helps
Incident handoffs lose time when the new owner has to reconstruct technical context from scattered conversations.
- Reduce handoff repetition
- Surface prior decisions
- Clarify open questions
Setup
Build it in a few focused steps.
- 1Connect 7shifts and Cursor in Notis once.
- 2Create an automation that receives an incident handoff with a Cursor agent identifier and asks for a concise conversation recap.
- 3Choose notis_webhook as the trigger.
- 4Choose a report channel and test with one real handoff payload.
Questions about this workflow
What if access to the conversation is denied?
The report records the access error so the next owner can request the needed permission.
Can the recap include operational impact?
Yes. Include the 7shifts incident impact in the webhook payload and ask Notis to connect it to the conversation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 7shifts to Cursor. A trigger fires from one place; an action lands in another.
7shifts triggers
Cursor actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Agent Conversation
Tool to retrieve the conversation history for a specific cloud agent. Use when you need to view the messages exchanged between the user and the agent. Returns error with status 404 if the agent is not found or access is denied.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Connect any two apps with Notis in the middle.
7shifts and Cursor, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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