Define incident response actions
Give your assistant a clear playbook for the moments that demand fast, consistent coordination.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Define or Update Character Actions
Tool to define or update the list of actions a character can perform. Use when you need to configure or adjust character capabilities before deployment.
Why this helps
Incident conversations become chaotic when nobody has agreed what the assistant should do next.
- Clarify escalation steps
- Reduce response hesitation
- Support consistent incident handling
Setup
Build it in a few focused steps.
- 1Connect 7shifts and Convolo ai in Notis once.
- 2Create an automation for incident response action setup.
- 3Tell Notis to define or update actions using the supplied incident type, escalation rules, and character ID.
- 4Choose a notis_webhook trigger, select a report destination, and test with one real incident scenario.
Questions about this workflow
Can actions differ by incident type?
Yes. Supply the type and desired action set in each request.
Does this deploy the character?
No. It configures the character's available actions.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 7shifts to Convolo ai. A trigger fires from one place; an action lands in another.
7shifts triggers
Convolo ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Character
Tool to create a new character. Use when you have name, voice type, backstory, and optional actions ready.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Define or Update Character Actions
Tool to define or update the list of actions a character can perform. Use when you need to configure or adjust character capabilities before deployment.
Evaluate Character Performance
Tool to evaluate a character's performance based on interactions. Use after fetching a conversation session and constructing your prompt.
Generate Starter Conversation
Tool to generate starter conversation suggestions for a character. Use when you need opening or follow-up dialogue lines.
Get Character Response
Tool to generate a response from a ConvAI character based on text or audio input. Use when needing a text or voice reply in an ongoing session.
List Voices
Tool to retrieve the list of available voice types. Use when selecting voices before generating speech.
Set Core AI Settings
Tool to set core AI settings for a character. Use after confirming character existence.
Update Character Backstory
Tool to update a character's backstory. Use when you need to modify the backstory of an existing character after confirming its ID. Only the provided fields will be updated.
Connect any two apps with Notis in the middle.
7shifts and Convolo ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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