Send a customer apology postcard
Follow a difficult moment with a physical sign that you are taking it seriously.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send Postcard
Tool to send a postcard via u.s. mail with specified recipient, sender, and front/back images. use after confirming recipient addresses and design urls. example: send postcard(to name='john doe', ..., front image='https://...', back image='https://...')
Why this helps
Service recovery messages can feel impersonal when they stay inside a support thread.
- Add a tangible service recovery gesture
- Require approval before sending
- Reduce the work of preparing a postcard
Setup
Build it in a few focused steps.
- 1Connect 0CodeKit and Docupost in Notis once.
- 2Create an automation named Customer apology postcard.
- 3Tell Notis to confirm the approved apology artwork and recipient address, then send the postcard.
- 4Choose the webhook trigger and report channel.
- 5Test with one resolved case.
Questions about this workflow
Can this send automatically after every complaint?
Use it only when the request supplies an approved message or design and confirmed recipient details.
Can the postcard be personalized?
Yes, provide the approved personalized front or back image URLs.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 0CodeKit to Docupost. A trigger fires from one place; an action lands in another.
0CodeKit triggers
Docupost actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Send Letter
Tool to send a letter via u.s. mail with specified recipient, sender, and pdf. use after confirming recipient and document details. example: send letter(to name='john doe', to address='123 main st, ...', file url='https://...')
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Send Postcard
Tool to send a postcard via u.s. mail with specified recipient, sender, and front/back images. use after confirming recipient addresses and design urls. example: send postcard(to name='john doe', ..., front image='https://...', back image='https://...')
Connect any two apps with Notis in the middle.
0CodeKit and Docupost, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Docupost.