Stop scheduled surveys when a customer opts out
Respect a changed preference before the next message leaves your queue.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Why this helps
A cancellation that arrives after scheduling can still result in an unwanted survey.
- Prevents unwanted future sends
- Responds quickly to preference changes
- Keeps outreach operations aligned
Setup
Build it in a few focused steps.
- 1Connect 0CodeKit and Delighted in Notis.
- 2Create an automation asking Notis to delete all pending survey requests for the person identified by each opt out webhook.
- 3Choose notis_webhook as the trigger.
- 4Select the report channel.
- 5Test with one real opt out event.
Questions about this workflow
Does this remove completed responses?
No. This action removes pending scheduled survey requests only.
Can it handle an email address from the payload?
Yes. Tell Notis to use the identifying value included in the webhook.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 0CodeKit to Delighted. A trigger fires from one place; an action lands in another.
0CodeKit triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Tool to add a person to Autopilot or update their properties for email-based surveys. Use when you need to enroll a person in scheduled email surveys or update their custom properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Tool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS.
Create or Update Person
Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Delete Person
Tool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Autopilot membership, survey history, and unsubscribe/bounce status.
Get Autopilot Email Configuration
Tool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps.
Get Autopilot SMS Configuration
Tool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine configuration timestamps for SMS surveys.
List Autopilot SMS Memberships
Tool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details.
Connect any two apps with Notis in the middle.
0CodeKit and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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