Turn support escalations into clear Close tasks
Give every escalation a visible next action and enough context to resolve it.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Task
This tool creates a new task in close.com. tasks are used to track to-do items and can be associated with leads. the tool will create a task with the specified parameters using the provided text, due date, and is complete flags.
Why this helps
Escalations can be acknowledged in support while the sales or account follow-up is forgotten.
- Prevent escalations from disappearing
- Keep account context with the task
- Make the next action explicit
Setup
Build it in a few focused steps.
- 1Connect 0CodeKit and Close once in Notis.
- 2Create a new automation for support escalations.
- 3Tell Notis to create a Close task only for escalations that need account follow-up, including the issue summary, lead context, and due date.
- 4Pick the Notis webhook trigger and connect the escalation sender.
- 5Choose a report channel, then test with one real escalation.
Questions about this workflow
Can routine support tickets be ignored?
Yes. Instruct Notis to create tasks only when the payload marks an escalation requiring account follow-up.
Can the original issue text be included?
Yes. Ask Notis to include the supplied summary in the task text.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 0CodeKit to Close. A trigger fires from one place; an action lands in another.
0CodeKit triggers
Close actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create SMS Message
This tool creates a new sms message in close. the tool allows sending immediate sms messages or logging received sms messages using the provided phone numbers and message content. it includes parameters such as local phone, remote phone, text, status, and source.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Call
Creates a new call record in close.com. this tool allows you to log both inbound and outbound calls associated with a lead, supporting parameters such as lead id, direction, and optional support for contact id, phone, duration, note, recording url, and user id.
Create Lead
This tool creates a new lead in close crm. it allows users to create a lead with basic company information and optional contact details, including company name, description, website url, lead status, contacts, and addresses. it operates by sending a request to the api endpoint /lead/ on the close crm platform.
Create Task
This tool creates a new task in close.com. tasks are used to track to-do items and can be associated with leads. the tool will create a task with the specified parameters using the provided text, due date, and is complete flags.
Delete Call
This tool allows you to delete a specific call activity in close.com. it is useful for removing incorrectly logged calls or cleaning up call records. the action deletes a call activity using its unique call id and cannot be undone.
Get Notes
This tool retrieves a list of note activities from close. it allows users to fetch notes with optional filtering parameters, including filtering by lead id, user id, and date ranges. the tool returns details such as note content, creation and update dates, and any associated attachments.
Connect any two apps with Notis in the middle.
0CodeKit and Close, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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