Route support calls by number risk
Help your support team choose the right handling path before the conversation starts.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Why this helps
Support queues mix genuine customers with risky or abusive callers, creating avoidable interruptions.
- Reduce disruptive escalations
- Give agents context before answering
- Standardize phone based triage
Setup
Build it in a few focused steps.
- 1Connect 0CodeKit and Callerapi once in Notis
- 2Create an automation named support caller router
- 3Describe how Notis should classify each E.164 caller as standard, review, or high risk from returned signals
- 4Pick the webhook trigger and choose where reports go
- 5Test with one real caller number
Questions about this workflow
Does Callerapi decide the support action?
Callerapi supplies number information, and your Notis instruction defines the routing recommendation.
Can I use complaint data?
Yes. Ask Notis to include FTC complaint signals in the classification.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 0CodeKit to Callerapi. A trigger fires from one place; an action lands in another.
0CodeKit triggers
Callerapi actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
Tool to retrieve information about the authenticated user, including email and credit usage details. use after authentication to fetch credits spent, monthly allocation, and credits left.
Connect any two apps with Notis in the middle.
0CodeKit and Callerapi, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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