Retrieve contact context for support
Give yourself the right customer context before writing the next support reply.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Contact Details
This tool retrieves detailed information about a specific contact in brevo. you can identify the contact using their email address (url-encoded), their unique contact id, or their sms attribute value.
Why this helps
Switching between inboxes and contact records makes simple customer questions take too long.
- Reduce context switching
- Surface available contact attributes
- Prepare faster support responses
Setup
Build it in a few focused steps.
- 1Connect 0CodeKit and Brevo in Notis.
- 2Create an automation for support context retrieval.
- 3Tell Notis to fetch the Brevo contact details for the supplied identifier and summarize relevant context.
- 4Select the webhook trigger and report destination.
- 5Test with one real support request.
Questions about this workflow
Which identifier can I send?
Use a contact email, contact ID, or SMS attribute value.
Will Notis change the contact?
No. This workflow only retrieves details.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 0CodeKit to Brevo. A trigger fires from one place; an action lands in another.
0CodeKit triggers
Brevo actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create a company
This tool allows you to create a new company in your brevo account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create or Update Email Template
This tool creates a new email template or updates an existing one in brevo. if a 'templateid' is provided, it performs an update; otherwise, it creates a new template.
Create SMS Campaign
This tool allows you to create a new sms campaign in brevo. you can specify the campaign name, sender, content, recipients (by providing list ids, exclusion list ids, or segment ids), and optionally schedule the campaign for a specific time. you can also enable unicode characters, add an organization prefix, and include unsubscribe instructions.
Delete a company
Deletes a company from brevo using its unique identifier.
Delete Contact
Deletes a contact from brevo using its unique identifier.
Delete Email Template
This tool deletes an inactive email template from brevo. you need to provide the 'templateid' of the email template you want to delete. only inactive templates can be deleted.
Delete SMS Campaign
This tool deletes an existing sms campaign.
Find Contact
This tool checks if a contact exists in brevo. it searches for a contact using either an email address or mobile number, with the email being prioritized if both are provided.
Connect any two apps with Notis in the middle.
0CodeKit and Brevo, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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