Add account context to every escalation
Give support the account and API context they need before an issue changes hands.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get user and API info
Tool to get user account and api information. use when you need to retrieve authenticated user details and api versions.
Why this helps
Escalations slow down when the next person has to rediscover which account and API context was involved.
- Improve escalation quality
- Reduce repeated questions
- Speed up technical handoffs
Setup
Build it in a few focused steps.
- 1Connect 0CodeKit and Adrapid in the Notis portal.
- 2Create a new automation named Support escalation account context.
- 3Tell Notis to retrieve Adrapid user and API information and summarize it with the incoming support details.
- 4Choose the Notis webhook trigger, select where reports go, and test with one representative escalation.
Questions about this workflow
What information is included?
The workflow includes the authenticated Adrapid user and API information returned for the request.
Can support add issue details?
Yes. Include those details in the webhook request or the automation instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 0CodeKit to Adrapid. A trigger fires from one place; an action lands in another.
0CodeKit triggers
Adrapid actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get API info
Tool to retrieve api root information. use when you need to discover the api's description and version details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get user and API info
Tool to get user account and api information. use when you need to retrieve authenticated user details and api versions.
List Banners
Tool to list all banners and their statuses. use when you need to retrieve banners after creation or to audit existing banners. ensure you apply filters to narrow down results (e.g., status='ready').
Connect any two apps with Notis in the middle.
0CodeKit and Adrapid, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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